ITSPA, The Internet Telephony Service Providers Association, have awarded SureVoIP the ITSPA Quality Mark. This mark is awarded to eligible ITSPA members who demonstrate clear defined customer service specifications and adhere to ITSPA's defined frameworks for:
- Compliance with all ITSPA approved Best Common Practice documents
- Porting numbers (in and out)
- 999 Calling
- Membership of an industry standard Telecommunications dispute resolution scheme
- Operate a Single Point of Contact (SPOC) for liaison with other telecommunications operators and also the Home Office and other agencies.
SureVoIP is a VoIP business service provider in the UK and one of only a few that have been awarded this mark.
More information on the quality mark can be found here.